Delivery & Returns
DELIVERY & RETURNS
DELIVERY
We currently deliver orders placed through our online store in France.
Orders are generally prepared and dispatched within 2–3 working days after your order has been confirmed.
You will receive a confirmation email as soon as your order has been dispatched.
If you need your order quickly, please contact us before placing your order at:
We will always do our best to help.
DELIVERY CHARGES
Applicable delivery charges are shown at checkout before your order is confirmed.
Delivery is free in France on orders over €45.
RETURNS & RIGHT OF WITHDRAWAL
We hope you will be completely happy with your order.
For products purchased online that are eligible for the right of withdrawal, you have 14 days from receipt of your order to inform us that you wish to withdraw from your purchase.
To arrange a return, please contact us at:
After informing us of your decision, you have 14 days to return the relevant products to us.
Return postage costs are the responsibility of the customer.
Products must be returned in a condition suitable for resale and, where possible, in their original packaging.
Returns should be sent to:
The French Candle Co.
7 rue Martin Nadaud
23600 Boussac
France
For full details of the conditions applicable to your right of withdrawal and refunds, please see our Terms & Conditions of Sale.
DAMAGED OR INCORRECT PRODUCTS
We take great care when preparing and packaging every order.
If, despite this, a product arrives damaged or faulty, or you receive a product different from the one you ordered, please contact us as soon as possible at:
To help us resolve the problem quickly, please include one or more photographs of the product and its packaging.
We will offer an appropriate solution, including a replacement or refund depending on the circumstances.
This procedure does not affect your rights under statutory guarantees.
WORKSHOPS
Bookings for our workshops held on a specified date are non-refundable.
If you can no longer attend your booked workshop, your booking may be transferred to another workshop date, subject to availability.
You may also transfer your place to another person by letting us know in advance.
If The French Candle Co. has to cancel a workshop, you may choose either to transfer your booking to another available date or receive a full refund.
ANY QUESTIONS?
We are a small business and we want every order to be an enjoyable experience.
If you have any questions about delivery, returns or your order, please contact us at: